As Chinese travellers continue to gain momentum as the world’s strongest outbound travel spenders, InterContinental Bali Resort is proud to declare its readiness for Chinese guests by showcasing its commitment to this key market with ‘China Ready’ accreditation.
The China Ready programme has been designed to make the travel planning process more streamlined, personalised, and inviting for Chinese travellers, especially as China is now within the top five feeder market for Bali, and Chinese guests are now contributing eight percent or more to InterContinental Bali Resort’s revenue.
InterContinental Bali Resort has implemented key initiatives to be accredited ‘IHG China Ready,’ and is pleased to announce receipt of its bespoke ‘Welcome Chinese’ Certification, which means it is now in a strong position to attract and retain this influx of business in all aspects of its services.
These initiatives include Mandarin-speaking staff at the Front Office, a Chinese welcome pack featuring a Mandarin-language hotel guide and welcome letter, a Chinese channel on the in-room TVs, and in-room offerings including a selection of Chinese teas in the Minibar, complimentary bottled water, and bathroom amenities such as slippers, dental kit, shaving kit, and comb.
Additionally, a variety of Chinese food and beverage options, such as a standard breakfast selection of noodles and congee with condiments, will be available to meet the needs of Chinese guests, as well as acceptance of China UnionPay cards. All of the Resort’s sales and marketing collateral is available in Chinese, including the website and booking process, and the Resort has also invested in guest experience enhancements for Chinese visitors, and cross cultural staff training incorporating Chinese etiquette, Chinese cultural knowledge and hospitality.
The China Ready Certificate places InterContinental Bali Resort as a favourable contender for Bali’s resort of choice for Chinese guests.